Effective Date: 12/11/2024
Business Name: Parveen Web Devs
Website: https://parveenwebdevs.com
Contact Email: contact@parveenwebdevs.com
At Parveen Web Devs, we strive to provide high-quality digital services and ensure client satisfaction. This Refund and Returns Policy outlines the conditions under which refunds may be granted. By purchasing our services, you agree to the following terms:
1. Nature of Services
We offer digital services including but not limited to:
Website design and development
Content Management System (CMS) setup
E-commerce integrations
Custom web solutions
These are intangible, non-returnable digital services, and as such, traditional returns do not apply.
2. Refund Eligibility
A refund may be considered under the following conditions:
Before Project Work Begins: If you request a cancellation before any work has commenced, a full refund may be issued.
Non-Delivery of Service: If you do not receive the agreed-upon service within the stated or mutually agreed timeline and we are unable to provide a valid explanation or resolution.
Major Deficiencies: If the final delivery does not match the scope agreed upon and no resolution is provided after revisions or discussions.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
Work has already started or been delivered as per scope.
Delays caused due to incomplete information or lack of communication from the client’s side.
Dissatisfaction based on subjective preferences after the project has been delivered per the approved scope.
Domain, hosting, or third-party tool/service purchases made on the client’s behalf.
Custom coding or one-time services where intellectual work has been completed.
4. Partial Refunds
If a project is canceled mid-way through development due to client request, a partial refund may be issued at our discretion, minus the cost of work already completed.
5. How to Request a Refund
To initiate a refund request, please contact us at contact@parveenwebdevs.com within 7 days of delivery or issue. Include:
Your full name
Project or order reference
Reason for requesting the refund
Supporting documentation if applicable
We aim to resolve all refund requests within 7 business days.
6. Chargebacks and Disputes
Before filing a dispute through PayPal or your payment provider, we request that you contact us first. We are committed to resolving any issues professionally and promptly.
Unauthorized chargebacks may lead to service suspension and forfeiture of future support.
7. Amendments to Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with a new effective date.
Need Help?
If you have any questions about this policy or your order, feel free to reach out: